Receiver Coffee

Job Brief

Food and beverage servers are outgoing, friendly, and helpful individuals who want to create an outstanding customer experience. Food & Beverage servers process orders and serve food & beverage items to customers, ensure customers are satisfied with their dining experience, process customer payments, and immediately handle complaints and concerns as they occur.

Responsibilities

– Deliver legendary customer service by acting with a customer comes first attitude and making a genuine effort to connect with all customers

– Greeting customers with a smile and a hello as soon as they arrive in the shop

– Directing guests as required for take out orders and dine in service

– Bringing menus to guests and answering questions that arise

– Accurately relaying customers’ orders and specific requests to the kitchen staff

– Ensuring customers are receiving the correct orders before delivering meals to the tables

– Paying close attention to assigned section

– Have knowledge of common food allergies and dietary needs (ie- celiac, vegan, etc)

– Being proactive and anticipating the needs of the cafe and customers.

– Strict adherence to all sanitization and operational protocol, as well as all health and safety regulations

– Ability to gauge customers’ preference and anticipate needs

– Communicate pertinent information to your manager so that the team can respond as necessary during shifts

– Handle complaints and concerns of customers

– Provide food and beverage product knowledge

– Be familiar with menu and modification capabilities, along with daily specials and other information such as local suppliers used

– Use proper serving techniques

– Practice responsible alcohol service

– Perform side duties to ensure adequate restocking of supplies

– Cash out and reconcile cash with total sales

– Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard

– Act with integrity, honesty, and work to always promote the culture, values, and mission of Receiver

Requirements

– Previous relevant experience as a server is an asset

– Flexible to work various shifts (day/evening/weekends/holidays)

– Knowledge of sanitation regulations

– Flexible to work various shifts (day/evening/weekends/holidays)

– Excellent communication skills, with both customers and coworkers

– WHIMIS Certificate

– Smart Serve Certificate (19+)

– Food Safety Certificate is an asset

– First Aid Certificate is an asset

Compensation

– $14-15/hr depending on experience

– 50% off food while working

– 25% off most food, drinks and merchandise when not working

– 25% discount at Cows Ice Cream, Boom Burger, Anne’s Chocolates and Moo Moo Grilled Cheesery

– Tip share

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